Choose from our Free or Custom Delivery Options in our comparison table below:
|Free Standard Delivery||Custom Delivery|
|In your home in 7 days
OR any weekday in the next 3 months
|Choose a day of delivery to suit you||-|
|Choose your time slot - don't wait in all day||-|
|Secured stock for guranteed day of delivery||-|
|Courtesy call 30 minutes before delivery|
|2 man delivery service*|
|Delivered to the room of your choice|
We're committed to providing a delivery service which is quick, efficient and hassle-free.
- When selecting our Custom Delivery Service, you can choose your delivery slot of either 7AM - 2PM OR 12PM - 7PM. Your chosen delivery date and time slot will be confirmed on your order confirmation email.
- Choosing our Custom Delivery Service is the only way to gurantee your delivery within the next 7 days. Or you can select any available delivery date to suit you within the next 3 months.
- For our free standard delivery service, an estimated delivery date will be on your order confirmation email. We will then contact you (via SMS/text) with your delivery date. You will also receive an email with your owners manual that includes important information to read through at your convenience.
- For all deliveries, we will take your furniture to a room of your choice but unfortunately we are unable to unpack your order or take the packaging away. The day before your delivery we will send you a text message (SMS) re-confirming the delivery date and also provide you with a three hour delivery window. On the day of delivery we will call you 30-45 minutes before to let you know were on the way.
- Did you know we are the only furniture retailer in Northern Ireland to offer free delivery on all our products? Or choose our premium custom delivery and receive your items within 10 days to a room of your choice for only £39. Our free standard delivery to Northern Ireland is within 28 days. Both delivery options are subject to stock availability.
- Our products begin their journey to you 2 working days‡ before the actual delivery date. Therefore any amendments to the stated delivery date will be subject to a £39 fee. If an order is cancelled within 2 working days‡ of the stated delivery date a return fee will apply. Please check Our Cancellation & Refund Policy on page 8 of Your Owners Manual.
We have also put together a guide to ensure your delivery runs a seamless as possible.
- Click on the image to open as a PDF.
- Before you buy, we recommend that you check that your chosen furniture will fit through hallways and doorways into your home, and into the desired room.
- If your furniture is to be taken upstairs, measure the clearance height, especially if your staircase curves.
- If your home has a lift, measure the height and width of the doorway as well as the lift.
- On the day of delivery, make sure the route of the furniture from the delivery van is safe and clear, taking into account access to the back of the van.
- Remove anything from the walls of the access route that may be damaged, or that may restrict the delivery of your furniture.
- Put down protective material, i.e sheets on the floors if desired. Protect edges and corners of railings and doorways with bubble wrap.
- Clear space in the room for the new furniture.
- Pets should be shut in a separate room during the delivery.
- After delivery, keep your furniture's packaging and quality control label. The label will be needed for reference if you need to get in touch with us about your furniture.
- Check the furniture is in perfect condition. If you have any concerns, contact us immediately.
- Please note, we do not remove or dispose of any packaging as part of our delivery service.
Other Delivery Information
- For any orders with a delivery address in the below-listed postcode areas, or orders weighing less than 25kg, we may deliver using a pallet delivery service or a parcel courier. These delivery services are still free of charge.
- * If you live in any of the following postcode areas, your order may be delivered using a one man palletised distribution service:
- Pallet deliveries may also be used at exceptionally busy times or at your request. For more information on this delivery service, click here.
- If your order weighs less than 25kg, it may be delivered using a specialist parcel courier service. For more information on this delivery service, click here.
- Unfortunately we are only able to deliver to the UK Mainland and Northern Ireland.
- Please note that on rare occasions your delivery service may be subject to change. If this occurs, you will be contacted prior to delivery to be informed of any changes.
- ‡ Longer lead times for Northern Ireland & Scotland.
KW11, KW13-14, IV27
* Free delivery to Mainland UK & Northern Ireland
† Minimum spend £500, 48 monthly payments, 9.9% APR representative. Subject to status.
†† 7 day delivery is available when you pay £39 for Express Delivery option.
Credit Broker is JB Global Ltd t/a Oak Furniture Land and Sofastore.com, Unit DC2, Viscount Way, South Marston Industrial Estate, Swindon. SN3 4TN. Credit is provided by a panel of lenders with whom we have a commercial relationship. Both JB Global Ltd and our lenders are authorised and regulated by the Financial Conduct Authority.
©2017 sofastore.com. All Rights Reserved. Registered address: JB Global Ltd, Unit DC2, Viscount Way, South Marston Industrial Estate, Swindon. SN3 4TN | Company reg. 05573571 | VAT reg. GB862215733
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